Suporte ao serviço

Our service support

Frequently Asked Questions

Covering high-frequency issues such as speaker connections, sound quality adjustments, and troubleshooting, we quickly resolve your usage concerns.

After-sales Service

Professional speaker repair team offering comprehensive repair services including fault diagnosis, component replacement, and complete system maintenance.

Drivers and Firmware

Provide drivers, firmware upgrade packages, and installation guides for the full range of speaker products to ensure optimal device performance.

User Manual

Provide high-definition electronic versions of product manuals, including detailed feature descriptions, operating instructions, and safety precautions.

Trade-in

Trade in your old speakers for a discount on new ones. Professional evaluation and a hassle-free process let you upgrade your audio equipment at a lower cost.

Online Customer Service

7×12-hour online customer support, providing answers to all product inquiries via text, voice, and video channels.

Frequently Asked Questions

How to troubleshoot static or distortion in speakers?

1. Check if the volume is set to maximum; reducing it appropriately can prevent distortion.

2. Verify the audio source file is intact; test with alternative audio sources.

3. Inspect the speaker for foreign objects blocking or damage.

4. For wired speakers, check if the audio cable is securely plugged in or damaged; test with a replacement cable.

5. If the above methods fail, it may indicate a hardware malfunction. We recommend requesting an after-sales inspection.

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+86-176-7904-5626